Legal
Network Management Policy
This Network Management Policy (the "Policy") provides basic information about FIBERFI and its affiliates (collectively, "FIBERFI") broadband internet service (the "Services"), consistent with the Federal Communications Commission's Transparency Rule for broadband internet access service. We may modify this Policy at any time and any such modification will be effective upon its publication. You are solely responsible for monitoring this website for such modifications. If you do not agree to be bound by this Policy, then you must immediately stop using the Services.
1. Commercial Terms
1.1 Price
FIBERFI offers a range of service plans at varying price points (Data Plans). Current plans and pricing are available at fiberfi.net.
1.2 Privacy
FIBERFI uses a variety of network tools for operational purposes; to monitor and ensure network health, stability, and functionality; and to protect our network against threats. FIBERFI stores the information it gathers through this monitoring for only as long as we have a business purpose to maintain it. As part of providing the Services, FIBERFI also possesses certain information about our users, which it shares as needed to meet its business goals and/or fulfill its legal obligations. The FIBERFI Privacy Policy is available at /legal/privacy, which explains how we collect, use, and share information.
1.3 Redress Options
Any complaints or questions regarding the Service should be directed to 503.505.9600 or submit a ticket. FIBERFI may suspend or restrict the Services at any time without notice, including but not limited to instances in which a user has violated the FIBERFI Service Terms and Conditions and/or Acceptable Use Policy, available upon request. FIBERFI's security practices are detailed further below.
2. Performance Characteristics
2.1 Service Description
FIBERFI offers different broadband internet access packages with speeds varying from up to 300 Mbps to up to 100 Gbps. The Services primarily utilize fiber technology that uses a passive-network design, utilizing hair-thin strands of fiber-optic glass, wrapped in super-sturdy conduit that is buried underground. At times, FIBERFI may utilize microwave technology to extend its network to areas where fiber deployment would otherwise be impractical or unavailable. Service speeds can be expected to range depending on your plan. These speeds are generally sufficient to allow users to utilize the most commonly accessed internet content and services.
2.2 Latency
In addition to speed, a user's experience is affected by the degree of latency in the network, where "latency" refers to the amount of time it takes for information to travel from its source to its destination. Users' experiences should not be affected by typical latency levels on the FIBERFI network. During periods of high network usage, the Service's latency may increase, possibly reaching the point at which a user would notice the delay.
3. Network Management Practices
3.1 Network and Congestion Management
FIBERFI may employ various forms of reasonable network management with respect to the Service. Traffic is subject to congestion management during periods of peak usage to ensure that all users of the Services receive reasonable access to the Service. FIBERFI uses industry-standard measures to determine when to apply its network and congestion management practices. These practices could limit access to services and applications during periods of peak usage. Our high-capacity fiber network only occasionally experiences significant congestion. FIBERFI does not apply any network or congestion management practices on the basis of lawful content, application, service, or user. FIBERFI reserves the right to fulfill its legal obligations with regard to unlawful traffic.
3.2 Application-Specific Behavior
FIBERFI reserves the right to protect its network and customers from threats that would undermine normal operations by preventing access to or rate-limiting traffic delivered using specific protocols, specific ports, domain names, or IP addresses that are associated with malicious activity. FIBERFI does not limit, restrict access to, or rate-control specific protocols or protocol ports for any reason other than security.
3.3 Security
FIBERFI uses industry-standard security practices to manage our network. We reserve the right at any time to take action to protect the integrity and normal operation of our networks and to safeguard our users from internet threats, including fraud and other forms of abuse. FIBERFI reserves the right to terminate a user's access in the event the user violates the FIBERFI Terms and Conditions and/or Acceptable Use Policy.
3.4 Device Attachment Rules
FIBERFI does not restrict the connection of any lawful devices to its network; for lawful devices, no pre-approval procedures are necessary.