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FIBERFI Privacy Policy

Last Updated: August 7, 2025

At FIBERFI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our internet services, visit our website, or interact with our customer support. By using FIBERFI’s services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide, maintain, and improve our services. The types of information we collect include:

1.1 Personal Information

  • Account Information: When you sign up for FIBERFI services, we collect details such as your name, address, email address, phone number, payment information (e.g., credit card or bank account details), and government-issued identification (if required for verification or regulatory compliance).
  • Contact Information: Information you provide when contacting customer support, such as emails, phone calls, or chat logs.
  • Billing Information: Details related to billing, including payment history and transaction records.

1.2 Usage Information

  • Network Data: Technical information about your use of our services, including IP addresses, device identifiers, bandwidth usage, connection timestamps, and the amount of data transmitted.
  • Website and App Data: Information collected when you visit our website or use our mobile app, such as browsing activity, pages visited, and interactions with forms or tools.
  • Service Performance Data: Metrics related to network performance, such as connection speeds, latency, and service interruptions, to ensure quality and troubleshoot issues.


1.3 Automatically Collected Information

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track website usage, improve user experience, and deliver targeted content. You can manage cookie preferences through your browser settings.
  • Device Information: Details about devices connected to our network, such as device type, operating system, and MAC addresses.
  • Location Data: General location information derived from your IP address or service address to provide localized services or comply with regional regulations.


1.4 Information from Third Parties

  • We may receive information from third parties, such as credit agencies for billing purposes or partners for service-related analytics, in compliance with applicable laws.

 

2. How We Use Your Information

FIBERFI uses your information to deliver, maintain, and enhance our services. Specific purposes include:

  • Service Delivery: To provide internet access, manage your account, process payments, and communicate service updates or outages.
  • Network Management: To monitor and optimize network performance, troubleshoot issues, and ensure reliable connectivity.
  • Customer Support: To respond to inquiries, resolve complaints, and provide technical assistance.
  • Billing and Account Management: To process payments, issue invoices, and maintain accurate account records.
  • Security and Fraud Prevention: To detect and prevent unauthorized access, cyberattacks, or fraudulent activities on our network.
  • Marketing and Communications: To send you promotional offers, newsletters, or service updates (with your consent where required by law). You can opt out of marketing communications at any time.
  • Legal Compliance: To comply with applicable laws, regulations, or legal requests, such as responding to subpoenas or reporting requirements.
  • Service Improvement: To analyze usage patterns and improve our services, website, and customer experience.

 

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who perform services on our behalf, such as billing processors, customer support providers, or network maintenance contractors, under strict confidentiality agreements.
  • Legal Obligations: When required by law, such as in response to court orders, subpoenas, or regulatory requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with notice provided as required by law.
  • Emergency Situations: To protect the safety of our customers, employees, or the public, such as in cases of imminent harm or network security threats.
  • With Your Consent: When you explicitly agree to share your information, such as for participation in a promotional program.

 

4. Your Choices and Rights

FIBERFI respects your control over your personal information. You have the following rights, subject to applicable laws:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal or contractual obligations (e.g., billing records).
  • Opt-Out: Opt out of marketing communications or certain data collection practices, such as cookies, through our website or by contacting us.
  • Data Portability: Request a copy of your personal information in a structured, commonly used format (where applicable).
  • Do Not Sell or Share: Under laws like the CCPA, you may opt out of the sale or sharing of your personal information (though FIBERFI does not sell personal data).

To exercise these rights, contact us at privacy@fiberfi.net or call our customer support at 503.505.9600. We will respond within the timeframes required by law (e.g., 30 days for GDPR requests, 45 days for CCPA requests).

5. Data Security

We implement industry-standard measures to protect your information, including:

  • Encryption: Encrypting sensitive data, such as payment information, during transmission and storage.
  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Network Security: Using firewalls, intrusion detection systems, and regular security audits to protect our infrastructure.
  • Incident Response: Maintaining protocols to address data breaches, including timely notification to affected customers and authorities as required by law.

While we strive to protect your information, no system is completely secure. We encourage you to use strong passwords and secure your devices to enhance your privacy.

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Account information is retained for the duration of your service and up to 7 years thereafter for tax and legal purposes.
  • Usage data is retained for up to 12 months for network analysis and troubleshooting, unless required longer for legal reasons.
  • You may request deletion of your data, subject to our legal obligations (see Section 4).


7. Children’s Privacy

FIBERFI’s services are not directed to individuals under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us at privacy@fiberfi.net to request its deletion.

8. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where FIBERFI or its service providers operate. We ensure that such transfers comply with applicable laws, such as GDPR’s Standard Contractual Clauses or equivalent safeguards.

9. Third-Party Websites and Services

Our website or services may link to third-party websites or applications (e.g., payment processors or partner portals). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email, our website, or your billing statement at least 30 days before they take effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: privacy@fiberfi.net
  • Phone: 503.505.9600
  • Mail: FIBERFI Privacy Address, 10117 SE Sunnyside Rd, Suite F38, Clackamas, OR 97015

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